Terms and Conditions

The “Seller” is Zangmo Alexanderder on behalf of Creative Way Coaching. The term “Buyer” refers to the Buyer (student or client).

On receiving the Buyer’s order, the Seller will register the Buyer on the course, workshop, retreat or session. All orders shall be deemed to be an offer by the Buyer to purchase the course or session/s pursuant to these Terms and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.  Where the course ordered by the Buyer is unavailable, the Buyer shall be notified and given the option either to wait until it becomes available or to cancel the order and receive a full refund within 30 days.
Price and Payment
The price of the course or session shall be that stipulated on www.​mindfullifecoaching.​com or by personal quote. 
Prepayment is required 7 days before the workshop, course, session or retreat unless another arrangement has been agreed.

Cancellation and Refunds
Course, workshop, or session cancellation by the Buyer: In the event of the Buyer wishing to withdraw from a course, session, workshop or retreat, no refunds will be made.
Request for postponement or alteration of a session date by the Buyer: If less than 5 days notice is given, the full fee for the booked date is liable. If more than 5 days notice is given, a new date can be agreed with no penalty.
Course cancellation or alterations by the Seller: Any course alterations and/or cancellations are at the Seller’s discretion. If circumstances arise that are beyond the Seller’s control, it may be necessary to change/cancel course dates, content, venues and prices from those published. It should be noted that the Seller not be held liable for any costs/losses incurred as a result of any such changes. If the Seller is no longer able to provide the Buyer's course, the Seller will refund to the Buyer any fees paid to date.

Rights of the Seller
The Seller reserves the right to adjust the specification of a course, or any aspect of a course, at its discretion. The Seller reserves the right to withdraw a course at any time. Should the Seller withdrawa course after the Buyer has purchased it, the Seller shall refund the Buyer an amount agreed between the Seller and the Buyer. Save as provided for in the preceding paragraph, the Seller shall not be liable to anyone for with­drawing the course or for refusing to process an order.

Conditions of Enrolment
Every effort has been made to ensure that the information and advice given in all courses and sessions is accurate and up to date. Whilst the information and advice given throughout is believed to be true and accurate at the time of production, the Seller cannot accept any legal responsibility or liability for any errors or omissions that may be made.  The Seller accepts no responsibility or liability whatsoever for the conclusions that may be drawn from or how the learning or coaching information is interpreted and implemented. This is the basis on which the information is presented and the coaching and ourses offered. The Seller reserves the right to remove from any course or session, students that fail to comply with its stand­ard practices and procedures. Under these circumstances, no refund will be made.  The Seller reserves the right to refuse enrolments and/or suggest alternative arrangements if the Seller believes that it will not be in the Seller’s best interests of other participants and/or the individual concerned to attend one of the Seller’s courses.

Indemnity and Limitation of Liability
Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the course and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
Nothing in these Terms shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees. The Buyer agrees to indemnify and keep indemnified the Seller, their successors and assigns, and each of their respective directors, officers, employees and agents from and against any and all liability, damages, losses, claims (including reasonable legal fees) resulting in any way from the Buyer’s use of or interpretation of coaching or course and from any material posted on the course website, to its discussion groups or from any other matter relating to the course, including but not limited to use of the informtion contained in the course.

No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

Force Majeure
The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, war, fire, break­down of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

If any term or provision of these Terms is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms had been agreed with the invalid illegal or unenforceable provision eliminated.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.


The Seller agrees to supply coaching services to the Buyer and the Buyer agrees to pay the fee for the same subject to these Terms. The exact date and time of the Seller’s supply of the services and of the amount of the fee shall be agreed in advance between the parties.

The Seller’s Obligations  

The Seller shall endeavour to provide the services in accordance with these Terms. In the event that the Seller cancels the services or a session, as applicable, for any reason, the Seller shall offer the Buyer a new date for the services or the session and no additional fee shall be payable by the Buyer. If such date is not reasonably acceptable to the Buyer, the Seller will refund the fee in the event that the Buyer has already paid the same.

The Buyer’s Obligations  

The Buyer shall: (i) cooperate with the Seller as reasonably necessary in order to enable the Seller to provide the services; and (ii) notify the Seller of if the Buyer has any special requirements relating to the services prior to the Seller providing the services.


For private ses­sion’s payment of the fee by the Buyer to the Seller shall be by cheque, cash or by bank transfer prior to or on the date of the Buyer’s session. Payment of all sums shall be made in pounds sterling (a) by cheque made pay­able to Denise Alexander or (b) by bank transfer (contact Zangmo Alexander for details).


In the event that the Buyer notifies the Seller that the Buyer wishes to cancel or postpone the services or the session prior to the time of commencement of the same, the fee is not refundable.  The fee may be transferable to another date at the discretion of the Seller.


Confidentiality is an integral part of coaching and is seen as essential to building the coaching relationship. The coaching process encourages the Buyer to be as open and honest as possible and inevitably personal experiences and sensitive information is disclosed. It is vital therefore that the Buyer can trust that everything discussed will remain completely confidential. All information will remain confidential unless both the Buyer and Seller agree to discuss something with a third party. The only circumstance where con­fidentiality might be broken would be if there was a serious risk to the Buyer’s life or if another person’s life was at risk; alternatively, in the rare instance where the Seller was liable to civil or criminal court proceedings if they did not disclose Buyer’s information. If at all possible this would be discussed at length with the Buyer beforehand and everything would be done to safe­guard Buyer confidentiality.

Limitation of Liability

The Seller shall not be liable to the Buyer (excluding for personal injury or death, fraud, or wilful default) for any loss or damage (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, good­will, data, contracts, and whether in tort (including without limitation negligence, contract or otherwise) that may result in connection with the services.  The Seller’s liability to the Buyer shall at all times be limited to the amount paid, if any, by the Buyer for the services. The Buyer is aware that coaching is in no way to be construed as psychological counselling, therapy or financial advice.  The Buyer enters into coaching with the full understanding that they are responsible for creating their own results.


The content of the site known as www.​mindfullifecoaching.​com is not intended to substitute for professional advice. Coaching is not an alternative to the Buyer seeking professional advice and guidance.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with English law and the parties hereby agree to submit to the exclusive jurisdiction of the English courts. 


The Seller respects the privacy of every individual and will collect information about the Buyer for 2 reasons: firstly, to process the Buyer’s order and secondly, to provide the Buyer with the best possible service. The information the Seller holds will be to the best of their knowledge accurate and up to date. Any personal details obtained through the ordering process will NOT be sold, rented, leased or disclosed to others. The Seller strives to act lawfully and in accordance with the Data Protection Act 1998 to pro­tect the Buyer’s rights.


The Seller is not responsible for and accepts no liability for the content or practices of any websites that may be linked to or through this site or embedded in any of the training materials. Such links are maintained "as is" for information pur­poses only and Seller does not, therefore, necessarily approve of or endorse the con­tent of those sites.

Quality Assurance

The Seller believes that the services or goods they offer are of excellent quality and the Seller makes every attempt to offer the most efficient service they can. However, should the Seller’s goods or services not live up to the Buyer’s expectations then please contact the Seller.

Technical Disclaimer

This website, and any files or documents that the Buyer download from it, is not guaranteed to be free from any so-called computer viruses or malicious codes, and it is strongly recommended that the Buyer check for such viruses before downloading it to their computer equipment.


All rights are reserved. The copying or reproducing of any of the content of this website or any product sold from it is strictly prohibited without prior consent.

Overseas (non UK) Customers

The Seller is a UK company based in England. All items on the Seller’s site are priced in UK Pounds Sterling (£). If UK Pounds Sterling (£) is not the Buyer’s currency, the amount the Buyer actually pays will vary depending upon the exchange rate at the time the transaction is processed.

Changes to Terms

The Seller shall be entitled to alter these Terms at any time, but this right shall not affect the existing Terms accepted by the Buyer upon making a purchase.

Statutory Rights

Nothing in these Terms shall affect the Buyer’s statutory rights as a Consumer. 


All contracts made between Seller and the Customer is subject to the English law and any disputes arising shall be subject to the sole jurisdiction of English courts. These Terms and conditions do not affect the Buyer’s statutory rights as a consumer.



© Zangmo Alexander 2015 |